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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
Shipping within the UK is 2-5 working days, Europe 5-7 working days and the rest of the world, 10-14 working days.
Shipping Cost
Free worldwide shipping
Missing or Lost Items
Remember, the item is not classified as ‘lost’ until it has been missing for 15 working days. For a Special Delivery™ item, the period is 10 days, for an international item, it is 30 days. After these periods you can submit a claim to us.
Above are the rules set out by royal mail, but in the mean time will go out of our way to help trace your package/s where possible.- Privacy & Security
- general
This privacy statement sets out how Aspirations Media will store and use information relating to you. This applies to the entire web site.
danceshop.uk.com is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement.
For your protection, we are registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.
Security
dancestore.uk.com is committed to protecting your privacy. We have taken all the essential measures to make sure that any information you give us, including credit card details, remains private and secure and that your payment and registration information is processed with total confidentiality.
Orders are placed using paypal secure orders and no credit card information is stored on our servers.
We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company. We will only past your details over if we ever sell are business, if you do not give us permission please contact, or are required by law. We may release your personal information to our authorised direct marketing agents unless you tell us that you do not wish this to happen.
How we use cookies
A cookie is a piece of text which asks permission to be placed on your computer's hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time.
We use cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. Refusal of a cookie will prevent you from using the danceshop.uk.com site. To use danceshop.uk.com, cookies need to be enabled. You can change your Internet Settings to 'enable cookies'.
Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We know that some people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies - those files are stored as part of your internet browser. - Returns & Replacements
- We follow the guidelines of the European Directive which is part of the UK Law - The Consumer Protection (Distance Selling) regulations of 2000.
You have the right to cancel your order for any reason (including but not exclusively :not meeting your expectations, incorrect size, colour or damaged in transit) without stating your reason within 7 days of receipt of the goods.
The goods must be returned to our trading address in their original, unworn condition and you will have to pay the shipping costs
Please contact us by email sales@learntodance.co.uk or telephone mon-saturday +44 (0)1978 812085 10.00-17.00 GMT Calls charged at Normal BT Rates.
We will act quickly to process the cancellation and will always issue a refund within the statutory 30 days. We will acknowledge your cancellation within 48 hours. - Ordering
- When you submit an order to us on our website you will receive an email confirming your order is being processed and you should check this email for accuracy and inform us of any error as soon as possible. This email does not constitute acceptance of your order by us. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
Should you wish to cancel your order you should call or email us and quote the order refs number shown in your confirmation email. Any goods for return should be sent back to us in an unused condition and with their original packing. Postal cost for returning goods is at the customers expense unless the product is faulty. Please see our Contact Us section for address details.
DELIVERY
Some postal addresses in Northern Ireland, some offshore islands, some remote areas of Great Britain and BFPO addresses may not be covered by our delivery charges and it may prove difficult to arrange delivery to such addresses. We will however endeavour to arrange delivery and you will be informed of these arrangements and any additional costs in your confirmation email.
Although we undertake to despatch goods as soon as possible after receipt of your order we cannot guarantee a delivery date or time. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
All items are subject to stock availability.
Under these terms and conditions please note that should you wish to return goods you have 28 days from receipt of the goods to do so.
Should an item be found to be faulty please contact us and we will arrange an appropriate remedy.
See Delivery Policy for full details. - Payment, Pricing & Promotions
- All prices shown on our website are inclusive of VAT. For postage costs please consult our post and packing page.
Any promotional offers, price reductions, sale offers or any other special requirements will be automatically applied to your order and shown in your confirmation email.
PROCESSING YOUR ORDER AND PAYMENT
Whilst it is our intention to keep our website up to date and error free, product descriptions or pricing errors may occur. If we discover such an error after you have placed an order with us, we will contact you prior to sending your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled. - Viewing Orders
- You can view your orders at any time by logging into your account
- Updating Account Information
- You can change your account information at any time by logging into your account